Return Policy
We strive to ensure your complete satisfaction with every purchase from our luxury watch store. If for any reason you are not entirely happy with your watch, we offer a straightforward returns and refunds policy.
Returns
- Eligibility: Returns are accepted within 7 days of the delivery date.
- Condition: The watch must be returned in its original condition, unworn, and with all original packaging, tags, and documentation.
- Process: To initiate a return, contact our customer service team for a Return Merchandise Authorization (RMA) number. Include the RMA number with your return shipment.
Refunds
- Processing Time: Once we receive and inspect your returned watch, we will process your refund within [3 business days].
- Method: Refunds will be issued to the original payment method used for the purchase.
- Shipping Costs: Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.