Return Policy
We strive to ensure your complete satisfaction with every purchase from our luxury watch store. If for any reason you are not entirely happy with your watch, we offer a straightforward returns and refunds policy.
Returns
At JD Watches, your satisfaction is our priority. If you need to return an item, we accept returns within three days of purchase, provided the item is returned in its original, unworn condition with all accompanying materials.
Please note that all eligible returns are subject to a 10% restocking fee, which will be deducted from your refund. This fee covers processing, authentication, and re-inspection costs.
Non-returnable items include:
• Custom or special orders
• Final sale items
• Items that show signs of wear or have been altered in any way
For more details or to initiate a return, please contact our customer service team at info@jdwnyc.com
Refunds
- Processing Time: Once we receive and inspect your returned watch, we will process your refund within [3 business days].
- Method: Refunds will be issued to the original payment method used for the purchase.
- Shipping Costs: Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
